Refund policy

We strive to provide every customer with the highest quality custom products. If you receive a custom product that is damaged or defective, Badge Express will reproduce it as originally ordered and ship it free of charge.

Refunds and exchanges for custom products will not be granted.  We are not responsible for any errors that are entered by the customer. Personalized products ordered on badgeexpressaz.com that have been submitted with errors made by the customer do not apply for credit, return, or replacement.  If your order has already gone into production, we are unable to provide reimbursement or change the order without a charge. Canceled orders must be canceled prior to production & shipping. Please contact us immediately if a change needs to be made to your order.

Undeliverable shipments will incur additional ground expense charges.